Terms & Conditions ... And All That Fun Stuff

Welcome to www.fuegobox.com where we aim to deliver you the TASTIEST craft/small-batch hot sauces in the world. The following are the Terms of this website, owned and operated by Fuego Box LLC ("Fuego Box"). All visitors agree that access to and use of this site are subject to the following terms and other applicable laws. If you do not agree to these terms, you should not use or access this website. Fuego Box reserves the right to revise these terms at any time by updating this agreement.

Our Guarantee:
FuegoBox.com promises you'll be happy with your saucy purchase or we'll give you all your money back, including all shipping and handling costs. If you have any issues, complaints, problems, etc., please contact us at info@fuegobox.com and we'll work to resolve the matter as fast as we can. We want you to love your hot sauces and be happy :-).

Shipping Details:
All orders are generally shipped within one week via USPS, Monday through Friday, excluding holidays. In the case of missing items or wrong items shipped, we reserve the right to refund you the full amount or the cost of the items and the shipping in lieu of shipping missing items. Wrong Address Charges: If your order contains a wrong address or is missing information that is needed to deliver your order, you will be responsible for the cost of reshipping (or maybe we'll cover it ;).
These terms and conditions (the "Agreement") apply to your purchase of products and/or services offered on this website by FuegoBox.com (the “Company”). By placing your order, you accept and are bound to the terms and conditions of this Agreement. This Agreement shall apply unless you have a separate purchase agreement with the Company, in which case the separate agreement shall govern.

Shipping Terms:
Shipping and handling fees are included with your purchase unless otherwise indicated at the time of sale. Loss or damage that occurs during shipping by a carrier selected by us is our responsibility.You must notify us within 30 days of the date of your order if you believe any part of your purchase is missing, incorrect or damaged. Please email a photo of your damaged shipment to info@fuegobox.com. Shipping dates are estimates only.

Payment Terms:
Payment terms are within the Company’s sole discretion, and, unless otherwise agreed to by the Company, payment must be made at the time of purchase. Your order is subject to cancellation by the Company, at the Company's sole discretion. The Company is not responsible for pricing, typographical, or other errors, in any offer by the Company and reserves the right to cancel any orders resulting from such errors.

Fuego Box may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Fuego Box.

Auto Renewal / Subscriptions / Renewals / Etc.:
Fuego Box offers monthly and quarterly subscriptions service in increments of one month, three month, six month, twelve month, one quarter, and four quarter subscriptions. All subscriptions automatically renew on the 20th of the preceding calendar month for successive increments at the then current subscription rate. By purchasing a subscription, you accept responsibility for all recurring charges prior to cancellation and you hereby authorize Fuego Box to bill your credit card as described. If your subscription ever renews and you don't want it to, please contact as fast as possible so we can do our best to rectify the situation. If this is at all confusing, please email us for clarification!

You may cancel your subscription at anytime by sending Fuego Box an email at info@fuegobox.com. In order to cancel your subscription you must email your cancellation request before your next renewal billing charge (before the 20th of the month). Fuego Box is unable to accept any returned boxes and there are no refunds for requests that come in on or after the renewal date, although we may make exceptions at our discretion. We want to make our customers as happy as possible so email us at info@fuegobox.com if you have issues :)

Address Changes:
You can change your delivery address at any time by either logging into your Fuego Box Online Account or by sending an email to info@fuegobox.com. In order to affect a particular months shipment, you must submit your address change prior to your next renewal billing (before the 20th of the month). Fuego Box is unable to provide refunds for any address changes that come in on or after the 20th of the month. Regardless, please email us and we'll see what we can do. We are a spicy company that puts customers first.

Credit Card Security:
For additional security we use Stripe.com, PayPal, and/or other reputable merchant processors to process all orders and do not store any credit card information on our servers.

Limitations of Liability:
The Company is not responsible for any injury incurred from using or abusing our products or our suppliers' products. Please look over the ingredients in the products carefully and be aware of any issues commonly associated with eating food products, spicy foods, and hot sauces. You agree that for any liability related to the purchase of product, the Company is not liable or responsible for any amount of damages above the amount invoiced for the applicable product.

Binding Arbitration:
Any claim, dispute, or controversy (whether in contract, tort, or otherwise, whether preexisting, present or future, and including statutory, common law, intentional tort and equitable claims) between you and the Company, its agents, employees, principals, successors, assigns, and/or affiliates arising from or relating to this Agreement, its interpretation, or the breach, termination or validity thereof, the relationships which result from this Agreement (including, to the full extent permitted by applicable law, relationships with third parties who are not signatories to this agreement), the Company's advertising, or any related purchase shall be resolved exclusively and finally by binding arbitration administered by the National Arbitration Forum (NAF) under its code of procedure then in effect. The arbitration will be limited solely to the dispute or controversy between you and the Company. Any award of the arbitrator(s) shall be final and binding on each of the parties, and may be entered as a judgment in any court of competent jurisdiction. The Company will be responsible for paying any arbitration filing fees and fees required to obtain a hearing to the extent such fees exceed the amount of the filing fee for initiating a claim in the court of general jurisdiction in the state in which you reside. Each party shall pay for its own costs and attorneys' fees, if any. However, if any party prevails on a statutory claim that affords the prevailing party attorneys' fees, or if there is a written agreement providing for fees, the arbitrator may award reasonable fees to the prevailing party, under the standards for fee shifting provided by law.

Fuego Box reserves the right, at any time, to modify, suspend, or discontinue the site or its services or any part thereof with or without notice. You agree that Company will not be liable to you or to any third party for any modification, suspension, or discontinuance of the site or services or any part thereof.

Account Responsibilities:
You are responsible for maintaining the confidentiality of your Fuego Box online account information and are fully responsible for all activities that occur under your Fuego Box account. You agree to immediately notify Fuego Box of any unauthorized use, or suspected unauthorized use of your account or any other breach of security. Fuego Box cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.

You agree to indemnify, defend, and hold harmless Fuego Box, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Governing Law:
Your use of this site shall be governed in all respects by the laws of the state of California or Delaware, U.S.A. (Fuego Box's choice), without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Fuego Box products) shall be in the state or federal courts located in Los Angeles County, California or Delaware (Fuego Box's choice). Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Fuego Box products) must be commenced within one (1) year after the claim or cause of action arises. Fuego Box's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Fuego Box may assign its rights and duties under this Agreement to any party at any time without notice to you.

Fraud Protection:
As part of our order processing procedures, we may screen orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse any order due to suspected fraud or unauthorized or illegal activity. If we suspect fraudulent, unauthorized or illegal activity, we may reject your order or we may contact you at the phone number or email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.

Warranty Disclaimer:
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Fuego Box disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Fuego Box does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Fuego Box does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Proprietary Rights:
The entire content included in this site, including but not limited to text, graphics or code is collectively the property of Fuego Box and are protected by copyright, trademark and other property rights and laws. You agree not to sell, license, rent, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, modify or create derivative works from any content or materials on the Site. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Fuego Box or purchasing Fuego Box products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Fuego Box or to purchase Fuego Box products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Fuego Box. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Fuego Box LLC
5445 W. Pico Blvd.
Los Angeles, CA 90019

Please note that Fuego Box is a company that puts its customers above all else. If you're ever having issues, need help, or want to complain about something, email us at info@fuegobox.com and we'll take care of you as fast as we can. We're here to get the tastiest spicy goods out to the world. We are a small business that supports and believes in other small businesses. Love and hot sauce, forever.